Contact Details
Telephone
650.804.2884
Electronic mail
Fax
206.282.7930
Mailing Address
2117 W. Ruffner St.
Seattle, WA 98199
USA
Projects
Our specialty is working with clients to design and execute a statistical analytical approach to meet their project goals in the most efficient way possible. Here are some of the projects and kinds of questions we have handled for our clients:
- Business Analytics
- Evaluation and Metrics
- Investment analysis
- Product and Manufacturing reliability
- Biostatistics
- Risk management and fraud detection
- Injury and Damages Assessment
- Survey and Sample Size Analysis
We also offer seminars specializing in using statistics as a tool for decision making.
Evaluation and Metrics
Managers often want to know how well their new processes or products are performing. It's one thing to track sales or output-per-hour, but how do you know that productivity or revenue is really increasing, after taking into account confounding factors (maybe output-per-hour looks like it's going up, but really it's just that you have fewer people taking vacations). Or another example, if you set incentives for your store employees to upsell a certain product, and you see an uptick in revenues, is this due to the new incentives, and is the uptick just a fluke or is it statistically reliable. Another example: if you add email support for your customers, are they actually satisfied and return to your store?
A manager has some measure of intuition about the business he or she is running, but a statistical analysis not only lends strong support to his hypotheses, but provides a tool by which the manager can predict outcomes if other factors under his control were to change.
Product performance evaluation
Employee effectiveness
If you have an incentive program, how well does it actually work? How can you affect employee behavior by changing your incentives? What are the optimum incentives to maximize your employee's potentials and your revenue. An analysis of your employees' performance in correlation with their incentives is likely to reveal some interesting patterns. Stage by stage, we can help you devise you incentive plans on how to help your employees achieve their targets.
Customer service effectiveness
Email or online chat support is quicker and maybe cheaper than phone support, but is it really cost effective? What happens when your customers are dissatisfied with the level of support they receive over email and do not return with their patronage? Since customer support can be a large cost to a company, but it can also be a customer relationship building tool. We can help you determine what types of customer support work for you.
Statistical forecasting
Any business or organization that depends on planning needs to know what its costs and incomes will be. We can evaluate a number of forecasting techniques based on the precision you need, and the amount of historical data you have available.
